Cancellation
How to cancel
Section titled “How to cancel”Go to Settings → Billing → Cancel plan to cancel your subscription. You will be asked to confirm the cancellation. No other steps are required.
When cancellation takes effect
Section titled “When cancellation takes effect”Cancellation takes effect at the end of your current billing cycle. You keep full access to Visbee, including all your data and collection history, until that date. You will not be charged again after confirming the cancellation.
There is nothing to do to wind down your account before the cycle ends. Collections will continue running on their normal schedule until access closes.
Cancelling during a free trial
Section titled “Cancelling during a free trial”If you cancel while still on the 7-day trial, the cancellation is immediate and you are not charged. Your trial access ends at the moment you confirm the cancellation.
What happens to your data
Section titled “What happens to your data”When your access closes at the end of the paid billing cycle, your account and data are deleted in accordance with GDPR. This includes your brand configuration, collection history, mention records, and scoring history. Visbee does not keep your data after cancellation.
If you want to keep any of this information for your own records, export it (CSV from the mentions view, or a full account export on request) before the access close date.
Refund policy
Section titled “Refund policy”We do not offer partial-month refunds. When you cancel, you retain access through the end of the period you have already paid for, which means the service has been delivered for the full billing cycle. No charge is made after cancellation, but the current cycle is not refunded.
For exceptional situations, such as a billing error on our side or a documented service outage during your billing period, contact the team with the relevant details. We review these cases individually and will work with you to find a fair resolution.
Resubscribing
Section titled “Resubscribing”You can return to Visbee at any time. Because data is not kept after cancellation, resubscribing starts you fresh: you will set up your brand, competitors, and prompts again, and run a new first collection. Go to the login page, sign in (or sign up), and follow the prompts to select a plan and add a payment method.